Refund policy
Return & Refund Policy
We do not accept returns or provide refunds for products that are purchased by mistake, no longer wanted, or simply do not meet your personal preferences.
All sales are final unless the product you receive is defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your product arrives damaged, defective, or you receive the wrong item, please contact us immediately at support@unlockatroz.com.
To help us resolve the issue, please provide your order number and clear photos or videos showing the problem. We will review your request and determine the appropriate resolution.
If the product is confirmed to be defective, damaged, or incorrect, we will provide a full refund of the purchase price using your original payment method.
No Returns or Refunds for Change of Mind
We do not accept returns or issue refunds for:
- Change-of-mind purchases
- Products that are no longer wanted
- Incorrectly selected products or variants
- Products that do not meet personal preferences
- Sale or promotional items
- Gift cards
Please make sure to carefully review your order details before completing your purchase.
Exchanges
We do not offer exchanges. If you receive a defective, damaged, or incorrect product, please contact us at support@unlockatroz.com so we can review the issue and, if applicable, process a full refund.
Refunds
If your product is confirmed to be defective, damaged, or incorrect, we will process a full refund to your original payment method.
Once the refund has been issued, please allow your bank or payment provider additional processing time for the funds to appear in your account.
If you have any questions regarding our Return & Refund Policy, please contact us at support@unlockatroz.com.